Our Most Popular Managed Services

If you need help deciding what services are best for your business let us know.

Logo

 
 Popular Services
 (347) 830-7322

Logo

 

Tekie Geek Blogs

Introducing the Service Level Agreement

Introducing the Service Level Agreement

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

What is an SLA
The service level agreement is a written understanding. It outlines the expectations of both parties. Typically, the agreement is created by the service provider and is intended to outline the terms of service.

An MSP’s SLA will cover two major factors:

  1. Uptime/Downtime - Every MSP will offer its core services that include remote network monitoring and backup and recovery. With these two services carried out by professional IT technicians almost any organization can keep downtime to a minimum. The language in the SLA will speak to the percentage of downtime your provider will guarantee.
  2. Response Time - This is the measure of how much time a provider has before they need to be on point. If you have an issue, most of the time, the quicker the response time, the more expensive the service is going to be. Your SLA will outline the achievable expectation that will have to be met.

Expectations
Beyond that, the SLA will establish is a description of the service that has been contracted. The SLA will outline the specifics of what you can expect in the entirety of your business relationship. Variables like how many user/endpoints will be managed and maintained should be clearly outlined in detail so there is no ambiguity in the expectations of what is covered under the agreement and what isn’t.

Penalties
The SLA will have language that sets up a scenario when the service provider doesn’t meet the expectations of the agreement, and vice versa. Typically, if a service provider fails to meet the terms of the agreement, complimentary service will be offered. Meanwhile, if the customer doesn’t meet their end, a normal SLA will protect the service provider and allow them void and walk away from the agreement.

Costs
The cost of doing business will be outlined thoroughly. Since most MSPs can’t prosper unless their clients do, it makes the cost decision pretty agreeable, in person, and on paper. It basically serves to outline the financial and time expectations that each party is agreeing to provide one another.

Your SLA Is Important
Business can be very stressful, and if you don’t get what you are paying for, you can really put your whole organization in a bind. When outsourcing your IT management, you have to know that your provider is going to live up to their end of any agreement you have with them. So while there are MSPs out there that don’t follow their SLA to a T, not doing so is a major disservice to their clients, in our view. Have you had problems with your IT provider in the past and want someone to stop giving excuses and do better? Our IT professionals understand. Call us today at (347) 830-7322 and see how we can provide you with valuable and affordable services designed to improve business.

Solar Energy Can Be a Boon to Businesses
Technology Basics: Encryption
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Friday, October 19, 2018

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Mobile Device Robot Recovery Worker Employer-Employee Relationship Wireless Headphones managed services Compliance CrashOverride IT consulting Telephone Hiring/Firing Addiction managed IT services NYC IT support NYC Regulation Username Office Data Banking Nanotechnology Mouse Office 365 Device security Cybercrime Management Text Messaging email scam Social Webcam Virtualization Upload tech support Staten Isalnd Tech Terms malware Hard disk Society Automobile Saving Money Alert Data Security YouTube Database User Tip WiFi Productivity Piracy Relocation Error Drones HTML Blockchain Redundancy Retail Writing Cortana IT services New York City Specifications Data Management Money Automation Health Language IT support Staten Island Documents Small Business BYOD Public Cloud managed IT services staten island Vendor Mangement Email Privacy computer services Mobility Information Technology Google Maps Flexibility Hardware Visible Light Communication IT support firms Running Cable Business Continuity How To Business Growth Distributed Denial of Service Equifax Work/Life Balance Hard Drive Disposal Android Windows 10 Disaster Recovery Social Engineering Computing Infrastructure tech support Staten Island Law Enforcement Google Wallet Cleaning Gmail ransomware attacks Television Samsung G Suite IBM IT consulting Staten island BDR Download Processors Content Filtering Network Congestion CryptoLocker Displays data recovery Telephone Systems Streaming Media Safety Information Lenovo SharePoint Sports staten island managed services Patch Management Bluetooth Spyware Laptops Startup Lithium-ion battery Downloads Search Business Management today ’s organizations Software as a Service Digital Payment Applications Hardware Solutions Taxes Powerful Technology Solutions Bring Your Own Device Big Data Flash Identity Theft Experience Computer Care Unified Communications Training Hacking eWaste Smartphone IT consulting company Facebook Touchscreen IT support New York City Security computer support firms Mobile Technology Hard Drive Workplace Tips Trends Reliable Computing Downtime Twitter Managed IT Tip of the week Unified Threat Management Network Security Efficiency Devices Remote Computing Mobile Devices Music Screen Reader Network Physical Security LiFi Cybersecurity Legislation Company Culture Scam Holiday Entertainment Operating System computer support Digital Phishing Project Management Printing Emergency Apps Bandwidth Backup Remote Monitoring Proactive IT History Tablet Social Media Uninterrupted Power Supply Audit Travel Server Windows IT Services Google Drive Firewall App computer repair Staten Island Internet of Things Deep Learning IT services NYC Disaster Apple SaaS Windows 10 Upgrade Mobile Security Machine Learning Multi-Factor Security Antivirus Legal Excel Hack Customer Resource management Advertising Cryptocurrency Productivity Gamification Computer Malfunction Business Metrics IT consulting Staten Island Update Botnet Microsoft Office PDF Access Scalability Staten Island IT consulting Bookmark Computer Corporate Profile IT Support The Internet of Things Paperless Office Budget Browsers Business Cards Vulnerabilities Virtual Reality Managed IT Services Business Mangement User Tips Tech Support Customer Service Data Breach Access Control Data Backup Telephony Quick Tips Business Computing Google Calendar Cabling Data storage Business Technology Microchip Social Network Data Analysis In Internet of Things Employer Employee Relationship Memory Tracking end-user files Networking Securty Computing Hacks Domains managed services Staten Island Education Google Docs File Sharing Data Protection Start Menu Staten Island computer support Save Money Virus Multi-factor Authentication Google Managed Service Motion Sickness Gadgets Emails Microsoft Excel Tablets Outsourced IT Workers Virtual Desktop Health IT Unified Threat Management Technology Vulnerability Office Tips Supercomputer Maintenance Communication Password Regulations Best Practice Staffing CCTV IT support Outlook Accidental deletion Fake News Administration Vendor Management Encryption Printer Hacker VoIP Smartphones IT consulting NYC Comparison Meetings Software Word Staten Island tech support Accountants Two-factor Authentication Passwords computer support Staten Island IT consulting firms Settings Vendor Electronic Medical Records Windows 8 Congratulations Backup and Disaster Recovery Website Cost Management Private Cloud Managed IT Services Wireless Technology Time Management Chromebook Politics data recovery Staten Island Tactics IT Management Printers Cache Wi-Fi Analytics Staten Island IT support Monitoring Hosted Solutions communications Laptop Augmented Reality Mobile Device Management Saving Time Administrator Web Server datto Websites Managing Stress IT Consultant Virtual Assistant Solid State Drive Malware Telephone System Thank You Software License Content IT services Staten Island Workstations Tip of the Week Black Market Cloud computing Staten Island Proxy Server News VoIP Desktop Spam IT support Staten Islans Help Desk Managed Service Provider Best Practices computer repair IT consulting firm Knowledge Internet Business managed it services Artificial Intelligence Government Hosted Solution Going Green Cloud Computing Tech Term End of Support Cloud Network Management DDoS Windows XP Rental Service Innovation Conferencing Browser computer services Staten Island Collaboration Document Management Service Level Agreement Miscellaneous Hackers computer support NYC VPN Notifications Freedom of Information it support tech support Microsoft Wireless Bitcoin 3D Printing Monitors Computers malware worms Ransomware data loss

Newsletter Sign Up