Our Most Popular Managed Services

If you need help deciding what services are best for your business let us know.

Logo

 
 Popular Services
 (347) 830-7322

Logo

 

Tekie Geek Blogs

Introducing the Service Level Agreement

Introducing the Service Level Agreement

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

What is an SLA
The service level agreement is a written understanding. It outlines the expectations of both parties. Typically, the agreement is created by the service provider and is intended to outline the terms of service.

An MSP’s SLA will cover two major factors:

  1. Uptime/Downtime - Every MSP will offer its core services that include remote network monitoring and backup and recovery. With these two services carried out by professional IT technicians almost any organization can keep downtime to a minimum. The language in the SLA will speak to the percentage of downtime your provider will guarantee.
  2. Response Time - This is the measure of how much time a provider has before they need to be on point. If you have an issue, most of the time, the quicker the response time, the more expensive the service is going to be. Your SLA will outline the achievable expectation that will have to be met.

Expectations
Beyond that, the SLA will establish is a description of the service that has been contracted. The SLA will outline the specifics of what you can expect in the entirety of your business relationship. Variables like how many user/endpoints will be managed and maintained should be clearly outlined in detail so there is no ambiguity in the expectations of what is covered under the agreement and what isn’t.

Penalties
The SLA will have language that sets up a scenario when the service provider doesn’t meet the expectations of the agreement, and vice versa. Typically, if a service provider fails to meet the terms of the agreement, complimentary service will be offered. Meanwhile, if the customer doesn’t meet their end, a normal SLA will protect the service provider and allow them void and walk away from the agreement.

Costs
The cost of doing business will be outlined thoroughly. Since most MSPs can’t prosper unless their clients do, it makes the cost decision pretty agreeable, in person, and on paper. It basically serves to outline the financial and time expectations that each party is agreeing to provide one another.

Your SLA Is Important
Business can be very stressful, and if you don’t get what you are paying for, you can really put your whole organization in a bind. When outsourcing your IT management, you have to know that your provider is going to live up to their end of any agreement you have with them. So while there are MSPs out there that don’t follow their SLA to a T, not doing so is a major disservice to their clients, in our view. Have you had problems with your IT provider in the past and want someone to stop giving excuses and do better? Our IT professionals understand. Call us today at (347) 830-7322 and see how we can provide you with valuable and affordable services designed to improve business.

Solar Energy Can Be a Boon to Businesses
Technology Basics: Encryption
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, June 21, 2018

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Data storage Samsung Mobile Security Supercomputer Flexibility PDF The Internet of Things End of Support Outsourced IT data recovery Staten Island Windows 10 Mobile Devices Smartphones Education Content Filtering Phishing Computing Unified Threat Management Tech Support Touchscreen IT consulting Equifax Passwords History communications IT consulting company data loss Windows 10 Twitter Firewall Communication Addiction Nanotechnology Bitcoin Word computer support Efficiency LiFi computer support firms Cleaning Save Money Webcam IT support Staten Island Data Protection Internet of Things Comparison Administrator Sports Employer Employee Relationship Desktop Law Enforcement Conferencing Project Management Vulnerabilities Google Wallet Data Breach tech support Staten Island Outlook WiFi Staten Island tech support Google Calendar Workstations Processors Thank You IT support New York City IT services NYC Multi-Factor Security Travel Gmail staten island managed services Workers How To computer services eWaste Excel today ’s organizations Artificial Intelligence Malware Compliance Cabling Gadgets Business Managed IT Services Staten Island IT consulting CrashOverride Windows 8 IT services Staten Island Bluetooth Microsoft Excel it support Displays Two-factor Authentication Antivirus Redundancy Cortana Physical Security managed services Staten Island Miscellaneous Cache Powerful Technology Solutions IT consulting firm Downloads Mobility Productivity Corporate Profile Bring Your Own Device Wireless IT Consultant Domains File Sharing Encryption Windows Wi-Fi Documents Collaboration Social Document Management Gamification Safety Going Green Hacking Freedom of Information Writing Hardware Solutions Tablets Office Congratulations Update Staten Island computer support User Tips Digital Payment Cryptocurrency Big Data Smartphone Printer Wireless Headphones end-user files Robot computer support NYC Accountants Small Business IT Management Government Security Operating System Google Maps IT consulting Staten island CCTV Android Digital Regulations VPN Worker Tablet BDR Mouse Screen Reader Mobile Device Management Rental Service Analytics Ransomware Staffing IT support Staten Islans Virtualization Data Security BYOD Training Microsoft Telephone Systems Cost Management VoIP Business Management Privacy Information Technology Websites Taxes Downtime Managing Stress Audit Language App malware worms Solid State Drive Email Health Music Laptop Quick Tips IT support firms Employer-Employee Relationship Remote Monitoring Software License Virtual Assistant Motion Sickness Text Messaging Accidental deletion Hacks Spyware Apps Technology Social Media Office Tips IT consulting firms Streaming Media Software Google Docs Business Computing Disaster Software as a Service IT Support Proactive IT Cybercrime Business Growth Hardware Computing Infrastructure Reliable Computing Devices managed IT services staten island Networking Data Facebook SaaS Computer Tech Terms computer support Staten Island Public Cloud Hosted Solution datto Microsoft Office Browser Workplace Tips Business Technology Administration Start Menu Upload Hard Drive Disposal Database Paperless Office Unified Communications Cloud Computing Time Management Legal Device security DDoS data recovery Hard Drive Hacker Printing Flash Retail Trends Politics Managed Service Provider Vendor Management Content IT support Monitors tech support Alert Best Practices Uninterrupted Power Supply Cloud Best Practice Bandwidth Advertising IT consulting Staten Island Backup Network Management Productivity Download HTML Knowledge Securty managed services Staten Island IT support Money Augmented Reality Windows XP Recovery Automation IT services New York City Network Legislation YouTube Emergency Holiday Automobile Mobile Technology Password In Internet of Things Microchip Business Cards tech support Staten Isalnd Remote Computing Banking Scam Television Blockchain Applications Patch Management Website Vulnerability computer repair Upgrade Company Culture Work/Life Balance IT Services Hackers SharePoint Access Office 365 computer services Staten Island Saving Money Machine Learning Fake News Tip of the Week Help Desk Access Control 3D Printing Tech Term Wireless Technology Running Cable Search Society Customer Service Business Mangement Computer Care Mobile Device Scalability Deep Learning Network Congestion Visible Light Communication Backup and Disaster Recovery Drones Internet Lenovo Emails Server Identity Theft Social Engineering Computers malware Hard disk Managed IT Services Spam CryptoLocker Disaster Recovery Managed IT Vendor Mangement Piracy Budget News G Suite Multi-factor Authentication Laptops IT support NYC managed IT services NYC Virtual Desktop Computer Malfunction Cloud computing Staten Island IT consulting NYC Virtual Reality Apple Meetings Startup Google Drive email scam Maintenance managed it services Tracking Memory Innovation computer repair Staten Island Hosted Solutions Web Server ransomware attacks Business Continuity VoIP Botnet Google Virus Relocation Notifications Network Security Service Level Agreement Distributed Denial of Service Unified Threat Management Hiring/Firing Lithium-ion battery Specifications Tip of the week Private Cloud Experience Tactics IBM Data Management Cybersecurity Hack Black Market Settings Telephony Chromebook Data Backup Business Metrics

Newsletter Sign Up