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Tekie Geek has been serving the Staten Island, Brooklyn, Queens, Bronx, New York City, Long Island and New Jersey area since 2012, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Is Your Computer Repair Agreement Too Bewildering in Staten Island?

Is Your Computer Repair Agreement Too Bewildering in Staten Island?

Many businesses are in awe of MSPs for their computer repair knowledge in Staten Island. But it's important not to just automatically assume they have a solution for every problem, since some of them are just out to make money. Just as when a used car salesman tries to unload a lemon at a marked up price with upbeat fast talk, you need to be careful who you deal with. Here are precautions to take so that you don't fall into signing an MSP agreement that leads to more problems than solutions.

Why It's Important To Ask Questions

Signing an MSP agreement can be a ticket to quagmire if you don't ask the right questions. Beware of terms and agreements written in vague or highly technical language. An honest MSP that cares more about developing relationships makes sure that the contract is clear. They rely on building a credible reputation rather than trying to trap clients into burning money on weak services.

A credible MSP will answer your questions about billable hours, whereas con artists prefer to keep money issues ambiguous. That way, they can get away with racking up several extra hours for problems they extend or even invent. Here are some other key questions to ask before committing to an agreement:

  • What services do you provide?
  • What certifications do you hold?
  • Do you charge for visits?
  • Can you work within our budget?
  • Will you work with third party vendors?
  • Are there setup fees?
  • How much downtime can be expected per issue?
  • Are there any hidden costs?
  • Who are some of your clients?

How You Benefit from MSP Inquiries

If your computer repair expert in Staten Island can't answer the above simple questions, consider it to be a red flag. Any credible MSP will be happy to provide clear answers because they want their clients to be satisfied. They also want to make sure that your staff is in sync with the policies you and the MSP set. The last thing you want is a lazy provider that doesn't handle all the services you expect, which includes informing your staff about safety precautions against malware and other cyber threats.

Additionally, a quality MSP wants to know about your business goals so that they can help recommend the best technology to get you there. Experienced experts keep up with the latest technology and understand that businesses look for ways to cut costs and be more productive. They can advise you which tools help facilitate cost efficiency and growth. These basic building blocks will establish a solid relationship that can enhance your business culture and technology.

Steps to Ensure Quality Managed Services

  1. Arrange a meeting with your existing or potential MSP
  2. Ask key questions that pertain to your business
  3. Ask for a list of references
  4. Review the answers with other tech professionals
  5. Only sign an MSP agreement when you are clear on details

Conclusion

Instead of expecting your computer repair consultant in Staten Island to be a wizard at your command, take time to find out if they have limitations. If you need to upgrade to a more experienced and knowledgeable managed services provider, contact us at Tekie Geekt to learn more. We provide a full range of IT services that can take your business to the next level of technology.

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