According to Wikipedia, Managed services is defined as “the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.”
It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Woah! That is a lot to take in and like most tech talk, ultimately confusing. In Tekie Geek terms, Managed services is the equivalent of your company partnering with a super-hero who will protect your infrastructure from the craftiest of villains, train your team to be vigilant, and be there whenever you send up the distress signal. So, what is the Tekie Geek distress signal you ask? It’s obviously the Troubleshoot signal!
When it comes to Windows updates, network management, computer/server maintenance, automated backups, and much more, we got you covered all day, every day. With Managed Services, you can leave the distress signal off for those behind-the-scenes tasks. Remember, we’re here to save your day so you can get back to business, and leave the tech stuff to us!
With today’s threats to your business on multiple fronts, it’s our job to help you sleep better at night. Think of your company’s infrastructure like you might think of a prison- there are many layers of protection and security before you really get inside. Infrastructure protection must occur at all levels- the network level, application level, device level, and most importantly, the user level. With our managed IT solutions, we protect your business data, environment, and users at every level, helping to bring your security risks down to as minimal as possible.
Now, we’ve all heard the excuse of “Our business is too small. Hackers have no reason to come after us.”
Our heroes know that couldn’t be any farther from the truth. We make sure you understand just what is on the line when not properly protecting your company, so rather than just turning our heads and ignoring the risks, we implement solutions to combat those threats firsthand. Ultimately, we help to protect your network in such a way that Super Villains would never even want to try to go after it!
When something isn’t working, we understand the importance of not only fast response times, but super-hero fast response times. Your business relies on tech, so it’s our job to be there when you need us.
What good would the Bat Symbol be if Batman showed up the next day?
That is exactly how we see and treat our work. It’s our job to get your ticket resolved as quickly as possible, so you can get back to work without wondering when things will be taken care of.
We can offer these superhero response times by offering both efficiency when you’re creating tickets, as well as properly staffing our helpdesk of tech heroes. Many providers tend to be one or two-man shops, which means the person on the sales call may be the same person who is supposed to handle your service call. Well that is not the case here at Tekie Geek. We have a diverse team with dedicated helpdesk techs, field techs, marketing, and sales teams, which means you’ll never have to wait for a response.
You don't have to stop what you’re doing for us to resolve your IT problems. Chances are, we've prevented them from happening before you even realized there might be an issue. Downtime is most business’ worst enemy. Using Tekie Geek’s IT services allows the people who run your organization to be able to work without the interruption of technical issues that might traditionally plague less efficient companies. Our monitoring and maintenance services provides companies with the avenues to perform better, be more productive, and exceed projections, which often leads to rapid business growth, and who doesn’t want that?
We deliver efficiency! Since we catch most problems before they occur with our remote monitoring tool, there is no interruption to service and no downtime. Software updates are always done outside of regular business hours, ensuring your workstations are ready to go when your staff arrives for work. Just imagine, how good would Iron Man’s suit be if it needed an update in the middle of saving the world?
Not all superheroes have superpowers. Some just have super tools! We are no different than Tony Stark, Bruce Wayne, or our favorite for this example, Marty McFly. If disaster does strike, your critical business infrastructure and business data is protected by its very own time machine. Using our super tools, we just set the clock and jump back in time to before disaster struck and get you back up and running.
This is what we call our Business Continuity Disaster Recovery solution.
Our super tools paired with our super speed keeps costly downtime to an absolute bare minimum. We can have your critical infrastructure back up and running in a matter of minutes! Best of all, this helps protect your business from all types of disasters that can possibly occur, including natural disasters like hurricanes, floods and tornadoes, cyber disasters like hackers, ransomware and malware, human and employee error, or anything else that can be thrown at us.
Sit back and wait as we get up to 88 mph to jump back in time to get your data back!
When it comes to the threats that can affect your business today, unfortunately there is no single silver bullet to keep them at bay. For that reason, with our Managed IT services, we can check all the boxes for you, so you don’t have to worry about a single thing! With our Managed IT services, you are getting a completely secure, efficient, and fine-tuned IT infrastructure that includes:
• Baseline and ongoing security risk assessments.
• Best practice implementation of user policies including user access control, password management, employee training, and much more.
• Fully documented and implemented business continuity plan with disaster recovery steps, should disaster ever strike, whether it be human error, natural disaster, or cyber-attack.
• Office 365 licenses for cloud-based communications with top of the line 3rd party security solutions, encrypted emails, and SaaS backup protection to protect your cloud data.
• Automated monitoring of the Dark Web to alert you of potential password leaks/breaches that leave your business vulnerable to exploitation.
• Unlimited help desk support from our team of IT superheroes.
• Automated handling of all servers, workstations, and network endpoints to ensure they are running the latest updates and do not leave your infrastructure vulnerable.
• If all else fails, we help to protect your income and business with cyber damage and recovery insurance policies just for working with Tekie Geek.
As you can see, we provide you with the fully loaded package to make sure you are covered in all areas and never have to worry about a thing. Your true IT Superheroes, Tekie Geek is here to protect your business and save it from whatever might otherwise take it down.
With our Managed IT services, our IT superheroes are monitoring your critical IT infrastructure 24/7/365 to ensure your environment is running how it should be. Think of it as preventive maintenance for your important business infrastructure, whether it’s on-premise or in the cloud. You wouldn’t drive your car without getting an oil change every few months, because you know it will just break down that way. Your computer systems are no different. With our managed services, we keep your systems running efficiently, so your productivity levels are not hindered by crippling downtime.
So, pull up those covers, close your eyes, and sleep peacefully knowing that Tekie Geek has your back!