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Tekie Geek Blogs

Tekie Geek has been serving the Staten Island, Brooklyn, Queens, Bronx, New York City, Long Island and New Jersey area since 2012, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Is Your Computer Services Provider in Staten Island the Grinch?

Every business deserves a computer services Staten Island company with elite service, talent and skills. In reality, many IT consultants promise the world and deliver very little. These are the “grinches” of the IT services bunch. They are backward-thinking, slow to respond, and they deliver underwhelming results. There are more of these grinches out there than the average business owner assumes. If your current IT provider exhibits any of the red flags outlined below, it’s time to upgrade from the grinch to a true provider worth their keep.

A Reluctance to Divulge Information

A computer services Staten Island company that refuses to provide you with your own server’s username and password is not worth your business. Withholding such information is a gigantic red flag that should spur you to ally with a new IT services provider. You deserve access to such information, in the event that the web server goes down or if you can fix any sort of server-related problem on your own.

Outdated Disaster Recovery

The best IT service providers offer cutting-edge disaster recovery, as well as business continuity, as a part of the flat fee. These services shouldn’t cost extra. If disaster strikes, you’ll need disaster recovery and business continuity to work without flaw. Furthermore, these services will reduce the odds of such disaster occurring. You deserve a disaster recovery plan along with a business continuity plan--- all included within the flat fee.

Don’t Accept Charging According to Straight Billable Hours or Time Blocks

IT providers shouldn’t charge clients in either of these methods. Such billing methods greatly increase the odds of downtime, reduced productivity, and latent costs.

You Deserve Updated Remote Desktop Access

An IT provider that slacks off on updating remote desktop access is a true grinch. Such state-of-the-art technology is key to your organization's efficiency. Remote desktop access empowers you to access your server or use a specific computer from a distant location. This way, you can finish work projects from home or elsewhere without hindrance.

You Deserve More than an IT Liaison

Plenty of IT grinches lean on an IT liaison to handle help desk requests. This is a surefire way to build up a backlog of client requests, raise costs, and reduce productivity. Your business deserves access to more than one single liaison for helpdesk issues. IT problems should be handled without delay. You shouldn’t have to wait for hours, days, or longer for assistance with tech challenges. These problems should be tended to within half an hour or less. If not, you at least deserve an explanation as to why there’s a delay.

You Deserve to be Kept in the Loop

IT providers will eventually alter your office's technology. If you’re not kept in the loop as these changes occur, you won't understand how they allegedly improve your business. It’s even possible that such provider is slacking off and not making updates.

Replace Your IT Grinch With Tekie Geek

Don't spend one more day with your flawed computer services Staten Island partner. Tekie Geek is the responsive IT team of your dreams. We provide managed services, data services, IT services, and much more. Reach out to us today to learn more about how we can help your business.

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