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Tekie Geek Blog

Tekie Geek has been serving the Staten Island, Brooklyn, Queens, Bronx, New York City, Long Island and New Jersey area since 2012, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Introducing the Service Level Agreement

Introducing the Service Level Agreement

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

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